Still waiting for them to respond after i sent it.

Edit: This is of course Comcast/Xfinity.

  • csm10495@sh.itjust.worksOP
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    11 hours ago

    It’s one of those things that are pretty annoying. Especially because you often need to login before starting the chat. The login should have authenticated me already.

    Also in case anyone wonders they didn’t reply after 20 minutes so I gave up.

    • WhatAmLemmy@lemmy.world
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      7 hours ago

      This is the most infuriating display of sheer incompetence. You’re logged into your fucking account, likely secured with 2FA, and the chat session you start is not authenticated in any way! You have to provide basic account info… The kind of info you are authorized to change because you are logged into your account… Corporations are a wet fetid sack of dog shit.